city'super membership presents more benefits for a better lifestyle
Rewards Redemption Program
Reward for Gold Card Members
Thanks Tuesday^
Birthday Gift*
Please refer to in-store poster or follow our WeChat account citysuperSH to discover more members privileges.
No spending requirement GREEN CARD MEMBER
Free registration as a Green Card member, no spending needed. *Green Card member who does not meet membership upgrade requirements within one membership year will retain Green Card member status.
Upgrade to SILVER CARD MEMBER
Green Card member who accumulates 3,000 bonus points or above within one membership year OR spend ¥500 or above in a day will be entitled to Silver Card membership. *Silver Card member who accumulates 3,000 bonus points or above in one membership year will retain Silver Card member status.If less than 3,000 bonus points are accumulated, status will be demoted to Green Card at the beginning of next membership year.
Upgrade to GOLD CARD MEMBER
Silver Card member who accumulates 20,000 bonus points or above within one membership year will be entitled to Gold Card membership. *Gold Card member who accumulates 20,000 bonus points or above in one membership year will retain Gold Card member status.If less than 20,000 bonus points are accumulated, status will be demoted to Silver Card at the beginning of next membership year.
¥1 Spent = 1 Bonus Point
Every ¥1 you spend in city'super and city'super LOG-ON physical stores, WeChat e-Shop and Tmall ROYCE' flagship store will entitle you to 1 bonus point.
Redeem for Gifts, Coupons and Exclusive Privileges
Members may redeem bonus points for gifts, discount coupons, designated product coupons or participation in exclusive offline events.
5,000 Bonus Points = ¥50 Reward Coupon
Redeem bonus points for Reward Coupon at the rate of 100 bonus points = ¥1 Reward Coupon, (minimum redemption 5,000 bonus points).
Redeem Online & Offline
Redeem your points at customer service counters, WeChat e-Shop and Tmall ROYCE' flagship store.
Bonus Points Clearance
Validity period of bonus point is from its effective date to 23:59 on December 31 of the next year, all unused points will expire at the end of validity period.
Scan QR code to enjoy online shopping
WeChat e-shop
Tmall ROYCE' flagship store
Shanghai Stores
LG2, ifc mall, 8 Century Avenue (21) 5012 0998
LG1, iapm, 999 Huaihai Middle Road (21) 5466 1588
LG2, HKRI Taikoo Hui, 789 Nanjing West Road (21) 6074 9508
Customer Service Hotline: 400-653-8820
．Class:
Previous Green Card Members
Based on previously accumulated bonus points of a member (bonus points accumulated in the 365 days before assessment), upgrade/downgrade of membership class will be reassessed according to the current upgrade rules (new membership rules), validity period of membership class will be subject to the new upgrade/downgrade date.
Previous Gold Card Members
In the case of a Gold Card member whose Gold Card membership is valid at the time of program switch, its Gold Card membership validity period will remain unchanged, new membership class will be reassessed according to prevailing upgrade/downgrade rules upon expiry date of existing validity period;In the case of invalidated or terminated Gold Card membership, based on previously accumulated bonus points of a member (bonus points accumulated in the 365 days before assessment), upgrade/downgrade of membership class will be reassessed according to prevailing upgrade rules (new membership rules), validity period of membership class will be subject to the new upgrade/downgrade date.
．Available Bonus Points:
At the time of program switch, current available bonus points of members in the previous program will be extended to the new system, extended bonus points will be regarded as bonus points obtained on the new system launch day, validity period will be unified according to the new bonus points rules and expires at 23:59 on December 31 of the following year.If the previous city'super member also has a ROYCE' Tmall flagship store membership, upon implementation of new membership rules for Tmall channels, its previous Tmall membership class and bonus points from all channels will be combined for calculation. Previous ROYCE' Tmall flagship store members must activate the inherited previous member information after implementation of new membership rules no later than December 31, 2023. Previous member information will expire and cannot be inherited from January 1, 2024.