Green Card & Gold Card

Loyalty Program
- green card & gold card
- e-Gift Card

Introduction

Apply for green card and gold card now to enjoy exclusive rewards and benefits.

How to Become a Member

Daily purchase of or over RMB 200 can register to become green card members.

Green card members may upgrade to the gold card if they earn 20,000 bonus points within 12 months. Gold card members can receive a 3% discount with purchases.

Super Rewards

Quick Look at city'super member card

Member card types

Two types of city'super member cards: Green card and Gold card.

Applying for green card membership

Daily purchase of or over RMB 200 can register to become green card members.

Calculation of Member Year

Member’s individual year is started form the first day of the month that you joined us. (For detailed sample please refer to “Member Sample1”)

Spending RMB 1 = 1 Bonus point

Members can earn bonus points within city'super and city'super LOG-ON(including shopping and dining).

5,000 bonus points = RMB 50 reward card

Each member year begins on the day of registration and ends following 12 consecutive months. Green and Gold card members will receive an RMB 50 reward card for every 5,000 bonus points earned. The more bonus points you earn, the more rewards you enjoy!

Upgrading to gold membership

Green card members may upgrade to the gold card if they earn 20,000 bonus points within 12 months. Gold card members can receive a 3% discount with purchases.

Bonus point clearance

Once a member year, bonus points will be reset. But don’t worry, our system automatically informs those who are available for reward card(s) or gold membership to redeem or upgrade prior to the clearance.

Checking card status

Members may access the updated balance of bonus point through sales receipts, the city'super website, or the Customer Service counter.

Spend More, Reward More

Click to see Membership example

Members’ Instant Messages

Members can check up-to-date city'super & city'super LOG-ON information via email, SMS, the city'super website or weibo, specially designed for you to accommodate a new era of stylish living.

Birthday Gift

On your birthday, not only will we send you the warmest greetings, we'll prepare for you a special gift! Simply present your member card and ID with birthday during your birthday month to receive the gift.

Special Reward for Gold Card Members

As a special reward for gold card member, you will receive a 3% discount on shopping and dining at city'super and city'super LOG-ON.

Free Home Delivery Service⁴

Members who purchase RMB 200 or more may enjoy free home delivery service!

Free Packaging Service  ⁵

Members enjoy free packaging service with any purchase. We hope to make gift-shopping as convenient as possible for you! 

Accumulated bonus points are calculated every 3 months, beginning the month your membership commenced.
The spending at affiliated merchants will be excluded from the accumulative spending. Not eligible for quarterly rewards.
This offer is limited to 30 members and is valid for one month only. The final reservation date is three days prior to class commencement. First-come, first-served.
Chilled, frozen and fresh food are not included.
Please inquire at Customer Service counter for details

Remarks

For more details of the remarks on the membership card, please refer to Terms and Conditions.

Membership Example

Mrs Chen joins to be a green card member on 15 Jan 2011. Her individual member year begins on 1 Jan 2011 and ends on 31 Dec 2011.
She can redeem a RMB 50 reward card if she accumulates 5,000 bonus points. The more bonus points she collects, the more rewards she enjoys.Regardless of whether Mrs Chen has redeemed the reward card, our system retains her total bonus points to determine whether she is eligible for membership upgrade at the end of her member year.
If Mrs Chen collects 20,000 bonus points on 1 Apr 2011, she will upgrade to gold card status. Her gold membership is effective from 1 Apr 2011 to 31 Mar 2012.
As a gold member, she can enjoy a 3% instant discount within city'super and city'super LOG-ON. Plus, she can continue to redeem RMB 50 reward card(s) once she has 5,000 bonus points. If Mrs Chen accumulates 20,000 bonus points within her member year (1 Apr 2011 to 31 Mar 2012), she can maintain gold card status for the next member year.

Membership Example

Mrs Chen joins to be a green card member on 15 Jan 2011. Her individual member year begins on 1 Jan 2011 and ends on 31 Dec 2011.
She can redeem a RMB 50 reward card if she accumulates 5,000 bonus points. The more bonus points she collects, the more rewards she enjoys.
Regardless of whether Mrs Chen has redeemed the reward card, our system retains her total bonus points to determine whether she is eligible for membership upgrade at the end of her member year.
If Mrs Chen collects 20,000 bonus points on 1 Apr 2011, she will upgrade to gold card status. Her gold membership is effective from 1 Apr 2011 to 31 Mar 2012.
As a gold member, she can enjoy a 3% instant discount within city'super and city'super LOG-ON. Plus, she can continue to redeem RMB 50 reward card(s) once she has 5,000 bonus points.
If Mrs Chen accumulates 20,000 bonus points within her member year (1 Apr 2011 to 31 Mar 2012), she can maintain gold card status for the next member year.

Terms & Remarks

This member card is valid for use at city'super and city'super LOG-ON Shanghai stores only.
This member card is availble for application for those 18 and over.
Applicants must provide true & complete personal information.
Each member can apply for one member card only.
Members must present their member cards at time of payment in order to obtain bonus points and other rewards
Each member year constitutes 12 consecutive months & starts from the date of joining. Members can enjoy bonus points & other rewards within the member year.
Bonus point clearance occurs at the end of member year. Thus, point clearance dates vary from member to member.
Length of redemption for reward card is one year. Validity for reward card is a year. No bonus points will be rewarded if reward card is used for payment.
Upgrading from green to gold membership:

9.1 Gold card members can enjoy a 3% instant discount on shopping & dining at city'super and city'super LOG-ON. This instant discount is not applicable to discounted or fixed price items or gift cards.

9.2 Gold card members must accumulate 20,000 bonus points to maintain Gold membership for the following year. If a gold card member accumulates fewer than 20,000 points within a 12-month member year, the member must change membership from Gold to Green at Customer Service.

Members will receive messages about member privileges & promotions. Members should provide a valid mobile number & email address to avoid missing out on important information.
city'super is not responsible for undelivered email messages, SMS, or notifications. They serve only as reminders.
Members who wish to stop receiving SMS can contact Customer Service for assistance.
If the member card is lost, members may receive a new card at Customer Service upon presenting ID. There will be an administration fee of RMB 10 per card.
Damaged member cards can be replaced provided the damage is unintentional.
Members who do not have their member card with them mas ask for a stamp on the sales slip at the time of payment and bring their member card and stamped receipt to Customer Service within 10 days to have the bonus points reimbursed.
All points are based on city'super records & city’super will not accept any claim of missing points unless a valid stamped receipt is shown.
Members must submit card for bonus point deduction at the time of product exchange or refund.
For personal information updates, members may make changes at Customer Service.
Members who need to cancel their city’super card may return their card to Customer Service.
Members may not allow others to use their city'super member card, nor lend or transfer the card.
To protect each member’s benefits, city'super may check the ID card of member card holders when necessary.