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city’super Card

Introduction

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city'super membership presents more benefits for a better lifestyle

Rewards Redemption Program

Reward for Gold Card Members

Thanks Tuesday^

Birthday Gift*

Please refer to in-store poster or follow our WeChat account citysuperSH to discover more members privileges.

^Designated participating channels only, please refer to in-store poster for details.
*Silver and Gold Card Members Exclusive.

Free Registration

No spending requirement
GREEN CARD MEMBER

Free registration as a Green Card member, no spending needed.

*Green Card member who does not meet membership upgrade requirements within one membership year will retain Green Card member status.

Upgrade to
SILVER CARD MEMBER

Green Card member who accumulates 3,000 bonus points or above within one membership year OR spend ¥500 or above in a day will be entitled to Silver Card membership.

*Silver Card member who accumulates 3,000 bonus points or above in one membership year will retain Silver Card member status.If less than 3,000 bonus points are accumulated, status will be demoted to Green Card at the beginning of next membership year.

Upgrade to
GOLD CARD MEMBER

Silver Card member who accumulates 20,000 bonus points or above within one membership year will be entitled to Gold Card membership.

*Gold Card member who accumulates 20,000 bonus points or above in one membership year will retain Gold Card member status.If less than 20,000 bonus points are accumulated, status will be demoted to Silver Card at the beginning of next membership year.

Benefits at A Glance

Member Benefits
Bonus Points
Thanks Tuesday
Birthday Gift  
Year-round 3%off    

Earn Bonus Points Online & Offline

¥1 Spent = 1 Bonus Point

Every ¥1 you spend in city'super and city'super LOG-ON physical stores, WeChat e-Shop and Tmall ROYCE' flagship store will entitle you to 1 bonus point.

Redeem for Gifts, Coupons and Exclusive Privileges

Members may redeem bonus points for gifts, discount coupons, designated product coupons or participation in exclusive offline events.

5,000 Bonus Points = ¥50 Reward Coupon

Redeem bonus points for Reward Coupon at the rate of 100 bonus points = ¥1 Reward Coupon, (minimum redemption 5,000 bonus points).

Redeem Online & Offline

Redeem your points at customer service counters, WeChat e-Shop and Tmall ROYCE' flagship store.

Bonus Points Clearance

Validity period of bonus point is from its effective date to 23:59 on December 31 of the next year, all unused points will expire at the end of validity period.

city’super超·生活 city’super LOG-ON乐方案

Scan QR code to enjoy online shopping

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WeChat e-shop

​​Tmall ROYCE' flagship store

Shanghai Stores

ifc mall

LG2, ifc mall, 8 Century Avenue
(21) 5012 0998

iapm

LG1, iapm, 999 Huaihai Middle Road
(21) 5466 1588

HKRI Taikoo Hui

LG2, HKRI Taikoo Hui, 789 Nanjing West Road
(21) 6074 9508

www.citysuper.com.cn
citysuperSH
weibo.com/citysupersh

Customer Service Hotline: 400-653-8820

Previous Membership Data Reset Rules

.Class:

Previous Green Card Members

Based on previously accumulated bonus points of a member (bonus points accumulated in the 365 days before assessment), upgrade/downgrade of membership class will be reassessed according to the current upgrade rules (new membership rules), validity period of membership class will be subject to the new upgrade/downgrade date.

Previous Gold Card Members

In the case of a Gold Card member whose Gold Card membership is valid at the time of program switch, its Gold Card membership validity period will remain unchanged, new membership class will be reassessed according to prevailing upgrade/downgrade rules upon expiry date of existing validity period;In the case of invalidated or terminated Gold Card membership, based on previously accumulated bonus points of a member (bonus points accumulated in the 365 days before assessment), upgrade/downgrade of membership class will be reassessed according to prevailing upgrade rules (new membership rules), validity period of membership class will be subject to the new upgrade/downgrade date.

.Available Bonus Points:

At the time of program switch, current available bonus points of members in the previous program will be extended to the new system, extended bonus points will be regarded as bonus points obtained on the new system launch day, validity period will be unified according to the new bonus points rules and expires at 23:59 on December 31 of the following year.If the previous city'super member also has a ROYCE' Tmall flagship store membership, upon implementation of new membership rules for Tmall channels, its previous Tmall membership class and bonus points from all channels will be combined for calculation. Previous ROYCE' Tmall flagship store members must activate the inherited previous member information after implementation of new membership rules no later than December 31, 2023. Previous member information will expire and cannot be inherited from January 1, 2024.